Shipping Information

At Djaendy Prime, we are committed to delivering your order quickly and securely.

Processing Time

Orders are processed within 1–3 business days after payment is received. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • International: 7–15 business days

Please note that shipping times may vary during holidays or due to unforeseen carrier delays.

Order Tracking

All orders include tracking information. Once your order ships, you will receive a tracking number via email so you can monitor your package's journey.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Questions?

If you have any questions regarding your order, please contact our support team and we will be happy to assist you.

Frequently asked questions

What is the return policy?


We offer a 14-day return policy on eligible items. If you're not satisfied with your purchase, please contact our support team within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging. For full details, please see our Return Policy page.
Are any purchases final sale?

Most orders are processed within 1–3 business days. Delivery typically takes 5–15 business days depending on your location and the product ordered. Once your order ships, you'll receive a tracking number by email to monitor your package's progress.
When will I get my order?

We work with trusted suppliers and manufacturers from various regions around the world to provide quality products at competitive prices. Each product is carefully selected to meet our quality standards before being offered in our store.
Where are your products manufactured?

Shipping costs are calculated at checkout based on your location and the items in your order. We also offer free shipping promotions on selected products and special offers throughout the year.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.